Annual maintenance is available on all Simio products. Simio's agile development process lets us update and enhance our software on a continuous basis and this services entitles you to all upgrades and product enhancements that are released through the year. It also includes technical support from our team of simulation consultants. The Simio technical support team is committed to answering your questions and quickly resolving your issues on the use of Simio. At Simio we fully understand the importance of exceptional technical support to making you successful.
Technical support is appropriate for help with installation, problem resolution, understanding a feature, the use of the tools, and discussing proposed software improvements. Please take advantage of our technical services for formal product training, system or model analysis, or model-building help. If you have questions that go beyond modeling features and you would like help in how to start a simulation project, we also offer Jump Start Consulting. This service is delivered by experienced consultants who can provide you with help on managing your project and structuring your model. Please contact us for more information.
The best way to get support is to contact us at firstname.lastname@example.org or use the Simio User's Forum. Sign up there as a Simio Insider to find more product information, a searchable knowledgebase, a place to post questions, and the opportunity to engage in discussions with other users and the Simio team. This has been established to let you become an important part of our process; essentially an extension to our team. Be sure to tell us what software version you are using (see the Simio Start Page) and attach screen shots or a model if you can.
You can also find Simio Users Groups on:
LinkedIn (www.linkedin.com/groupInvitation?groupID=55167) and
Please visit our simulation community resources web page (www.simio.com/resources/) for additional information.
For more urgent situations, you can also contact support via our toll-free number at 877-297-4646 (or +1-412-528-4455).