My Account: Your Centralized Hub for Simio Resources

My Account introduces our new Knowledge Base—a new collection of specialized resources developed to support your Simio implementation. This dynamic repository contains technical documentation, best practices, and solution-oriented guides that address common challenges and advanced techniques. The Knowledge Base represents the future of Simio documentation, which will continue to evolve over time.

My Account delivers improved visibility into support interactions through an integrated case management system. Users will be able to create new support cases with precise information fields that facilitate more efficient communication. The platform displays current and historical cases, allowing users to track progress and reference previous solutions. For optimal support efficiency, the system guides you through providing specific information that helps resolve inquiries more effectively.

Note: Cases created before My Account implementation or through external channels may display limited information within the platform.

Access an extensive catalog of Simio versions and their corresponding installers directly through My Account. This centralized download center ensures you can quickly locate and deploy the specific Simio desktop version required for your projects. The organized structure eliminates the need to search through emails or external sites, streamlining your software management process.

Beyond serving as a resource repository, My Account establishes a structured framework for engaging with Simio’s customer success channels. For new cases, the system implements intelligent information gathering that will capture key details that will:

• Collects relevant technical details before case submission
• Guides users through providing essential context for support inquiries
• Facilitates more efficient problem resolution through targeted information collection
• Creates standardized communication pathways between users and Simio experts

We are optimistic, this systematic approach to customer support will reduce resolution times.

My Account is for Simio users with an active subscription or current maintenance.

While those without a current license may have access to the platform, My Account is a service provided at the discretion of Simio. Simio reserves the right to withhold or otherwise terminate access to the service. Access to My Account may be subject to later evaluation, where access may be revoked under certain circumstances, including:

• Changes in your relationship with Simio
• The criteria for access be unmet
• Reasonable suspicion of misuse, or the like

Access does not guarantee future or continued access.