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Simio LLC 504 Beaver St. Sewickley, PA 15143 412.528.1576
Email Webmaster.
© 2010 Simio LLC
Simio LLC 504 Beaver St. Sewickley, PA 15143 412.528.1576
Email Webmaster.
© 2010 Simio LLC
Annual maintenance is available on all Simio products. Simio's agile development process lets us update and enhance our software on a continuous basis and this services entitles you to all upgrades and product enhancements that are released through the year. It also includes technical support from our team of simulation consultants. The Simio technical support team is committed to answering your questions and quickly resolving your issues on the use of Simio. At Simio we fully understand the importance of exceptional technical support to making you successful.
Technical support is appropriate for help with installation, problem resolution, understanding a feature, the use of the tools, and discussing proposed software improvements. Please take advantage of our technical services for formal product training, system or model analysis, or model-building help. If you have questions that go beyond modeling features and you would like help in how to start a simulation project, we also offer Jump Start Consulting. This service is delivered by experienced consultants who can provide you with help on managing your project and structuring your model. Please contact us for more information.
An on-line technical support site (Technical Support and Knowledgebase) is available 24x7 with two primary components:
1) An on-line searchable knowledgebase that provides instant solutions for many common problems.
2) On-line logging of suggestions and support issues that includes support for user attachments and screen shots that are often useful in resolving problems.
In addition, Simio includes features to support optional automatic reporting of certain issues to streamline the issue reporting and problem resolution process.
When you register as a New Customer you can instantly search our knowledgebase to find the answers to frequently asked questions. Active customers can also submit support incidents and enhancement requests.
You can also contact support via our toll-free number at 877-297-4646, or via email at support@simio.com.
