Support

Annual maintenance is available on all Simio products. Simio's agile development process lets us update and enhance our software on a continuous basis and this services entitles you to all upgrades and product enhancements that are released through the year. It also includes technical support from our team of simulation consultants. The Simio technical support team is committed to answering your questions and quickly resolving your issues on the use of Simio. At Simio we fully understand the importance of exceptional technical support to making you successful.

Annual maintenance for Simio Design Edition costs $1990 per license per year and for Simio Team Edition costs $2990 per license per year. This fee covers all updates and an unlimited use of toll-free technical support for answering questions and resolving issues with Simio features. These services are delivered by e-mail and our telephone helpdesk.

If you have questions that go beyond modeling features and you would like help in how to start a simulation project, we also offer Jump Start Consulting at a rate of $200/hour. This service is delivered by experienced consultants who can provide you with help on managing your project and structuring your model. Please contact us for more information.

Technical Support

Our on-line technical support is available 24x7. When you register as a New Customer you can instantly search our knowledgebase to find the answers to frequently asked questions. Active customers can also submit support incidents and enhancement requests.

Technical Support and Knowledgebase

You can contact support via our toll-free number at 877-297-4646, or via email at support@simio.com.