Thank you for using Simio. We hope that you are pleased with its power, flexibility, and ease of use. We are anxious to improve by learning from your experiences. Please post your feedback in the forum below or send it to Dave Sturrock at dsturrock@simio.com.
The best way to get support is to contact us on-line at Simio Support.
You will be able to immediately search the knowledgebase for common problems and commonly requested information. In addition, after you register, you can also submit and track support requests (incidents) and suggestions for enhancements.
Click here to visit Simio User’s Forum. Here you will find more product information, a place to post questions, and the opportunity to engage in discussions with other users and the Simio team.
We encourage you to also join the Simio Insiders group. This has been established to let you become an important part of our process; essentially an extension to our team. Please visit our simulation community resources web page for additional information.
Please consult the Start Page of the software for a description of more available resources and how to contact us with ideas, questions, or problems. In particular, note and bookmark the link to Simio On-line Support where you can browse a knowledgebase, initiate support incidents, and post feature requests.
While Simio includes comprehensive help available at the touch of “F1” in the product, if you prefer a printable version, you will find a link to the Simio Reference Guide.pdf on the Start Page. And you will find a link to our increasing number of Training Videos.
We are following an agile methodology in which we develop in three week cycles called sprints. At the end of each sprint we have tested, documented, distributable software including new functionality. The following pages describe the enhancements added during each sprint. A quick review will give you an idea how the product is evolving and what has recently changed. It is generally not necessary that you download and install every Sprint unless you are waiting for a particular issue to be addressed. But we encourage you to do so when convenient so that you are always working with the best software, documentation and examples we can deliver.
