agevarg1 Posted February 1 Share Posted February 1 I'm making a call center simio model. The 7 types of calls are generated at sources and then move down a path to a server. This server represents a queue that is formed at the call center. After the queue server the calls are transferred to 1 of 7 desks (which are represented by a server) where a call agent is working. How do I make it so the calls do not go to one of the server desks until a desk becomes available. As it currently stands the calls go right through the queue server and build up at some desks even if there are free desks available. Link to comment Share on other sites More sharing options...
ViniciusF Posted February 2 Share Posted February 2 Hi, there is a simple approach you can use. Use Connectors between the queue server and the desks. At Buffer Logic of the Desks, change the Input Buffer Capacity to 0. Create a List with the Input nodes of the seven Desks. On the Output of the queue server change Entity Destination Type to Select From List and the goal to Smallest Value. Keep the default expression. It should work fine. Link to comment Share on other sites More sharing options...
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