On my second professional model, now that I thought I was an expert , my manager came to me and said “Prove this…”. He had the very common situation where an associate wanted to make a major investment, but could not convince upper management. This is a perfect application for simulation – a model can provide objective information on which to base such a decision.
This was a much better situation than my first experience. This time I had a motivated, involved stakeholder. I had a clear objective. I had important meaningful work. Life was good.
For a while.
Until the model started to “dis-prove this”. Experimentation led me to believe that other alternatives might be better. I told myself that I must be wrong. I double checked but I could not find any errors. Then my boss and the stakeholder told me I was wrong. I triple checked but I could still not find any errors. Life was no longer so good.
What went wrong?
We started with the result. When I set out to prove a conclusion, I put my integrity at risk. The best I could hope for was that the model actually “proved” what they wanted. A typical client reaction to that situation is an empty “I already knew that!” feeling and the perception on his part that I provided very little value. Worse is when the model contradicts their conclusion. It does not support a “known fact“. In that case, stakeholders might think I am incompetent or that simulation offers no value.
But the worst case of all would have been if the model disproved what the stakeholder wanted, but I kept “fixing it” until it supported their conclusion. My client may be satisfied, but do you think he will ever bring me real work? Unlikely. I would have just proven to him that a model can be made to produce whatever result you want, and that my integrity is low enough to do that.
When similar situations arose later in my career, my responses were:
–I will be happy to evaluate that situation for you, but I cannot promise what the results will be.
–If what you really want is just a supporting statement, I cannot provide it without objective criteria on which to base it.
While the above does not always create good will, it does allow me to keep my integrity. As much as I hate to admit it, intentionally misusing a model to create invalid results is often easy. Integrity is often the most important thing that you and I can provide as simulationists. A simulationist without integrity should look for another line of work.
VP Products – Simio LLC